| About Us |
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Rock & Ice is an industry leader, providing dynamic and challenging team development solutions that create strong relationships.
Our People Health & Safety Terms & Conditions
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Four Dynamic Areas
Since 1997, Rock+Ice has specialised in breaking new ground in the four core areas we've identified as having the most profound affect on the quality and productivity of our corporate clients:
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We tailor develop programmes to perfectly match:
The result? The ideal package - one that is totally yours - custom designed to achieve 100% of the outcomes you've identified. Whether it's pure fun or dealing with profound team challenges, the occasion is always focused on clearly defined objectives. And always, always, unforgettable.
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| Our People |
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Rock & Ice's greatest resource. The team here, both full time and casual, simply love what they do. We are 'people' people, and know how to really make things 'click' for our clients. And there's no denying it, we love fun! But don't mistake all our energy and enthusiasm- and we've got it by the truckload - for a lack of business acumen. Our staff have been working in the training and development field for many years, and bring a synergy of experiences which makes the most of every learning and growing opportunity that arises. The fact is we're as business savvy as we are fun focused. The facilitation and delivery of our outdoor programmes are headed by experienced staff with NZOIA qualifications (the professional body for outdoor instructors) to ensure we use the most up to date techniques while keeping the experience safe to make your event one to remember. Click on a photo to e-mail us directly!
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Sonia Director |
Dave Director |
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Working in an outdoor environment since 1997, Rock & Ice has a proud incident/accident free record involving thousands of corporate clients and school students in locations throughout New Zealand.
All of our permanent and contract guides and facilitators have industry recognised qualifications in a wide range of technical outdoor, and communication skills and have years of experience in the corporate and outdoor industries.
To ensure your safety and enjoyment we follow strict Risk Management and Health and Safety policies and procedures. These high safety standards are of the highest priority.
Rock & Ice requires its guides and facilitators to hold qualifications from industry recognised training providers. These qualifications depend on the specific programs delivered, and include:
· NZOIA-New Zealand Outdoor Instructors Association
· NZMSC-New Zealand Mountain Safety Council
· NZMGA-New Zealand Mountain Guide Association
· NZRA-New Zealand Raft Guide Association
· ACCT-Association of Challenge Course Technology
· St Johns / Red Cross / Other Industry recognised Emergency Care Providers
· Overseas Qualification equivalents are accepted on an individual basis.
Not only is the physical safety of our clients important, we pride ourselves on the level of psychological safety offered to all our participants. 'Challenge by Choice' enables all participants to find their own level of involvement. Using sound facilitation techniques our guides and facilitators can help participants to extend their capabilities in fun and non threatening ways.
Rock & Ice Aotearoa Ltd holds Broadform Liability insurance to the value of $1,000,000
| Terms and Conditions |
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Terms & Conditions as at 1 July 2007
The objective of these Terms and Conditions is to optimise the service that we provide to your company
and to protect the interests of both parties.
Note: These terms and conditions do not apply to organisations where we have a separate commercial agreement in place.
The vision of Rock & Ice Aotearoa Ltd is to provide world-class experiences to develop individuals and organisations and to make a positive difference to your organisation. In order for us to create the best programmes for your organisation, we need to understand your needs; therefore honest two-way communication will assist us to work in the best interests of your organisation.
All prices are exclusive of GST.
All prices are in New Zealand dollars and may be paid for by direct credit to bank account [shown on all invoices].
Once the programme, activity or service has been agreed to, an order confirmation will be sent to you for your signature.
A deposit is to be paid within 5 working days of receipt of the order confirmation. Please see your proposal for your deposit amount. This deposit guarantees your chosen dates (subject to weather cancellation as noted in clause 8 below) and is non-refundable.
The final payment is due immediately following the service and is to be paid no more than 5 working days after the service is complete.
You will receive two invoices for the service, based on the agreed order confirmation. The first invoice is for the deposit and the second invoice is the final payment of the total amount.
The booking is not guaranteed until the order confirmation and the deposit are received.
If you do not make payment in full within five working days after the service is complete, we reserve the right to charge interest on the outstanding balance at the rate of 2.5% per month, payable on a daily basis from the due date. We also reserve the right to charge you for all expenses (including solicitor/own client legal costs) incurred by us as a result of any default in payment.
You will be contacted by your account manager no later than three working days before an event to ascertain final numbers attending your event. Once the job is confirmed for a certain number of people there will be no refunds or lower prices for reduced numbers actually attending. Note that some jobs are not quoted on a per person basis and therefore if the numbers reduce, the price may not reduce accordingly.
Once the job is confirmed additional participants will be charged at the per person rate when they can be accommodated.
Once an order has been accepted in writing by us and the deposit is paid, then cancellation terms apply. Cancellation fees are based on the agreed price for the service as stated on the order confirmation.
Cancellation includes major amendments to the scope such as a change in date, a change in the number of participants or changes to the service content. (Please see the notes below.)
Service - As referred to in the Cancellation Terms above, 'Service' applies only to the same service format and content being rolled over to a new date. Any changes to the format of the service may incur additional costs depending on the changes and the work input that is required to deliver a new or amended service. We will give you any amended costs in writing.
On receipt of the deposit payment, Rock & Ice Aotearoa Ltd will confirm your order and the date for the service for the number of participants stated.
Where there are additional costs such as venue hire, transport, food etc, these will be invoiced separately and payment is due within 5 working days of receipt of invoice.
The price quoted for the services is for inclusions listed on the order confirmation form or in the proposal. Any extra service you request will be charged at an additional cost. We will then send you a new invoice, which will result in an amended order confirmation being needed from you.
Rock & Ice Aotearoa Ltd reserves the right to cancel or amend a service due to inclement weather or unforeseen circumstances. We will firstly suggest a contingency programme that will deliver the same objectives for the same day. If a contingency is not available, the service will be delivered on a new date that is agreeable to both parties. No additional charges will be incurred, unless you order additional services, and no refund of your deposit will be given.
Decisions made by Rock & Ice Aotearoa Ltd will be made after consulting with you, and will be made in the best interests of the group and their safety. Our decisions will be binding once we have consulted you and made them.
If services are cancelled or amended by Rock & Ice Aotearoa Ltd, we are not liable for any penalty charges associated with any travel arrangements eg connecting airfares etc, in the event of a change to a service time, date or cancellation, or any consequential loss you may suffer.
Confidentiality is of mutual concern. As your service provider, we will respect your confidentiality and in return you will respect our intellectual property rights. All of our documentation including workbooks, handouts, materials and proposal formats are Rock & Ice intellectual property, and may not be copied or reused by you without our written consent. Any confidential information we receive will only be used by us to provide our service to you and will not be made available to a third party.
It is the client's responsibility to choose a service that is within the capabilities of their team. Generally the activities are not physically demanding, but they may require some physical movement, such as walking, kneeling, lifting, throwing and catching. If you have any doubts about the suitability of any participant in a particular activity, you should ensure that they consult their doctor before participating.
Some activities will require participants to complete a medical form prior to the activity and Rock & Ice Aotearoa Ltd will advise you accordingly. The purpose of this medical form is to identify issues that may cause concern such as medication we should know about, food allergies, medical conditions, asthmas, high blood pressure or recent surgery. It is our responsibility to supply any medical forms needed and it is your responsibility to ensure that these are completed and returned to Rock & Ice Aotearoa Ltd prior to the service date. We rely on you to ensure that you make your participating team members aware of the need for any medical forms and that if required they consult their doctor before participating in any activity.
Most Rock & Ice services are experiential activities; therefore clients agree to accept the authority and decisions of Rock & Ice Aotearoa Ltd and their suppliers, employees and trip leaders whilst on a service with Rock & Ice Aotearoa Ltd. If in the opinion of such person, the health or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable, or happy progress of a service, that person may be excluded from all or part of the service. In the case of a person with ill health and requiring medical attention, Rock & Ice Aotearoa Ltd may make such arrangements as it sees fit and recover the costs from the client.
If any participant commits an illegal act, that person may be excluded from the activity and Rock & Ice Aotearoa Ltd will have no further responsibility to or for them.
The person signing the order confirmation warrants that they have full authority to do so on behalf of all persons whose names appear on the order confirmation or separately in relation to the group, and confirms that all persons are fully aware of and accept these conditions.
Rock & Ice Aotearoa Ltd will not accept responsibility or liability for any person who contravenes any law or regulation, or who refuses to abide by the advice or decision of one of our employees or agents while participating in one of our services.
Rock & Ice Aotearoa Ltd will not accept any responsibility or cost incurred for any person who damages property or causes a negative impact on the group service.
The services are packaged to include what is originally outlined in the agreed order confirmation or proposal for the number of participants specified. No refund will be given for any portion of the service not used by the client.
You agree that we may at our discretion seek and obtain information about you from any person (including any credit or debt collection agency) in the course of our business including credit assessment, debt collecting and direct marketing activities, and you consent to any person providing us with such information.
You agree that we may use any information we have about you relating to your creditworthiness and give that information to any other person, including any credit or debt collection agency, for credit assessment and debt collection purposes. You agree that any information collected by us about you may be used by us in the course of our business.
You will notify us of any change in circumstances which may affect the accuracy of the information provided by you to us.
In addition, you give approval for photographs/images from events to be used in any Rock & Ice marketing material. This may include but not be limited to brochures, websites etc. If you object to this please inform your account manager.
We acknowledge your right of access to and correction of the information collected concerning you. Any such information will be held securely at our offices.
These terms and conditions apply to the current services being provided and they may be amended at the discretion of Rock & Ice Aotearoa Ltd.
us on (0800) 832 674, 0800 TEAM RI or email: info@rockice.co.nz
If you would like a paper copy of these Terms and Conditions please email info@rockice.co.nz or phone (0800) 832 674, 0800 TEAM RI
